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Shipping Terms & Conditions

All items designated as in-stock items ship FOB from one of our four warehouses. These inventoried items typically ship via FedEx Ground or UPS Ground within 24 hours of receiving the order. Factory-direct items ship promptly (usually within 1 week) from our manufacturer’s stock, FOB point(s) as indicated. Larger items may be shipped via a trucking company and customers are encouraged to check each incoming shipment carefully before acknowledging receipt from the carrier.

Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. If you prefer to use your own shipping account, please contact customer service. We do not ship C.O.D. or to APO/FPO addresses or international locations. In accordance with federal laws, all hazardous and ORM-D materials must be shipped by ground.

Damaged Shipments

Customers should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, customer should note the extent of the damage on the freight bill and call Supply Line Direct immediately. Although Supply Line Direct’s responsibility for loss and damage ceases when the products are accepted for shipment by the carrier, Supply Line Direct will, when notified, file a damage claim for goods shipped via a carrier of our choice, issue credit for the damaged goods, and ship an immediate replacement. Buyer shall, at Supply Line Direct’s option, return any damaged products to Supply Line Direct pursuant to instructions from Supply Line Direct.