Payment for products can be made by credit card or wire transfer. If you want to pay by wire transfer, please call Chemical Customer Service at 800.527.9919 to set up the electronic funds transfer. You may also order by purchase order if you are an existing customer with a pre-approved line of credit. If you are a new customer and want to establish credit terms with NCH Corporation, please call customer service at 800.527.9919 and ask for Chemical Customer Service.
You may pay for any order with Visa, MasterCard, or American Express. Please be sure to provide the exact billing address and telephone number. Incorrect information may cause a delay in processing your order.
Shipping Terms & Conditions
All items designated as in-stock items ship FOB from one of our four warehouses. These inventoried items typically ship via FedEx Ground or UPS Ground within 24 hours of receiving the order. Factory-direct items ship promptly (usually within 1 week) from our manufacturer’s stock, FOB point(s) as indicated. Larger items may be shipped via a trucking company and customers are encouraged to check each incoming shipment carefully before acknowledging receipt from the carrier.
Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping, handling, insurance, and packaging charges prepaid and added to the invoice. If you prefer to use your own shipping account, please contact customer service. We do not ship C.O.D. or to APO/FPO addresses or international locations. In accordance with federal laws, all hazardous and ORM-D materials must be shipped by ground.
Customers should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, customer should note the extent of the damage on the freight bill and call NCH Corporation Chemical Customer Service immediately. Although NCH Corporation's responsibility for loss and damage ceases when the products are accepted for shipment by the carrier, NCH Corporation will, when notified, file a damage claim for goods shipped via a carrier of our choice, issue credit for the damaged goods, and ship an immediate replacement. Buyer shall, at NCH Corporation's option, return any damaged products pursuant to instructions from NCH Corporation.
Return Policy and Procedure
Your satisfaction is important. If for any reason you are dissatisfied with a product you receive from the Safety + Maintenance product line, please call us for a return authorization and return it for full credit, replacement or refund. We will even credit your original shipping charges if the product is returned within 30 days. Special order and drop ship items are subject to the prior approval and the returned goods policy of the manufacturer. All returns must be shipped prepaid, in resalable condition, and are subject to inspection for damage or misuse prior to issuance of a credit or refund.
NCH Corporation must collect sales tax in all states that require it. However, when placing an order for a tax-exempt organization or a reseller, please fax the tax certificate for that organization to 972.721.6822. A delay in faxing the tax certificate may delay the shipment date for the order or Supply Line Direct may be required to ship the order and collect sales tax. Once we receives the tax certificate, it will remain on file for future orders. Our customer service team will input the tax ID number into your account profile and future orders will not be charged State sales tax.